Skip to content Accessibility Survey. Some amplifiers are a mix of the above. AM does not use the telescopic aerial. Select Settings from your device's home screen. Secondly, you may be on the edge of Freeview coverage, and likely have a weak signal. Please provide a short description of your issue, How to download TV shows and movies to watch offline, Why Isn't Netflix Working | Netflix Error Codes | Netflix Help. Use our Transmitter Checker to check the transmitter is not undergoing any work and to see which FM radio services you can receive from your location. If it is potentially interference, your landlord or management committee can contact the regulator, Ofcom, for help with solving the problem, Following a decision by the Government, some channels used by Freeview, are being reallocated to allow for the future development of new mobile broadband services. A signal amplifier should only be used as a last resort when the television signal is weak. Try moving the radio to another position, such as near a window, higher up, or another room. We go into settings and audio description is turned off, but it still gives an audio description of the program. On some Samsung TV models, you can enable or disable Audio Description simply by holding the Menu button for a few seconds. To rule this out see our, Radio reception can drop out when on the move due to changes in topography. The instructions you probably saw was for a non-Android based TV. You may get good, clear reception during the day, but after sunset the signal may fade or become distorted. Open Accessibility Settings. The most common FM radio aerial on a portable radio is a telescopic one. We cannot recommend individual installers. These are not recommended unless absolutely required as they can introduce unexpected reception problems. If using a hi-fi with a wire aerial, again extend as much as possible to get the best signal. While a movie or TV show is playing, tap anywhere on the iOS device screen. For more information on interference, please see our RTIS site. It doesn't happen during commercials. The BBC cannot recommend individual installers. If you are still having problems, it is possible an unwanted signal is the cause. This can increasingly happen if your batteries are beginning to fail. For example all the cables between your television equipment and aerial are connected securely and none is damaged. Check whether there are any known works or warnings that may be causing the problem. You’ve just made it! See our car radio guide for more information. To help us investigate, please contact Netflix Customer Service. Use our transmitter tool to check you are tuned to the best frequency for your area, as you can often pick up more than one signal. An electric motor is used in many appliances such as electric lawnmowers, washing machines, drills and hairdryers etc. External aerials are also available for FM radio and will significantly improve reception. Use our transmitter tool, which will tell you what national and local DAB services are available in your locality. Our information on how clear skies and fine weather can affect your radio reception may be useful, please see our Weather Guide. A set top box capable of receiving audio description may be required to connect to your existing TV. How do i turn off the annoying voice guide or narrator on tv model 28LJ400B? A qualified aerial installer with local knowledge will be able to advise further. There are three types of amplifier – masthead, set-back and distribution. We have no control over it. The aerial and cables need to be well maintained and you will need a radio that has an option to connect an external aerial. Step 5: . Further information on tuning your DAB radio can be found by visiting the, It is important to check the cables and the aerial for damage and that they are operating correctly. We are currently watching Hells … Please see our help page to see, Firstly, poor reception might be down to poor coverage, so it is best to check you are in a DAB coverage area. is a recognised trade body which can put you in touch with one of its members in your area. The problem could be due to a number of reasons, the station may have stopped broadcasting or have moved multiplexes rather than a radio fault. All these need a power supply to work. Step 2: . If your radio displays signal strength, use this as a guide to ensure the best position. With all of these potential causes, it is worth keeping a log for at least two weeks to determine whether there are any patterns or trends to the interference. The same is true for Radio 4 LW on DAB. You'll see 'AD' in the programme summary if there's Audio Description. is a recognised trade body which will can put you in touch with one of their members in your area. From Monday 7th December, BBC Radio Bradford will be available to listeners on 774kHz medium wave. It is important to minimise the loss by using good quality cable and connectors. These signals can be both UK and foreign stations. The telescopic aerial fitted to stereo portables is a compromise and the radio will often only give really good results if connected to an external aerial. If this distant radio signal is on the same frequency as the one you are listening to it can cause a reception problem. Select “Subtitles”. For hi-fi systems check your aerial isn’t broken or become loose. Our information on how clear skies and fine weather can affect your radio reception may be useful, please see our weather guide. Otherwise, all the unwanted signals will also be boosted, which can cause pictures to break up. This normally means that the signal you are receiving is not strong enough. Select Settings from your device's home screen. From the Home screen, use the TV remote to navigate to and select Settings . If you don't see audio controls when viewing video from a website, check the documentation, or contact the website owner or app developer for more information. This function is only available with broadcasts that provide this service. A television signal will always lose some of its strength as it passes along the cable and through the connectors. Select Video Descriptions again to turn it off. For more information see our guide on, If you normally can receive a service, but you are now finding it is fading, or you can hear hissing, this could be down to one of three things. Water can get into external cables and can cause reception problems. A faulty motor can cause electrical interference. Your radio must be in a good DAB coverage area to receive BBC services. Then, using the directional arrows and the “OK” button, go to “Audio Option” or “Audio”, depending on your provider. If this does not work, a full re-scan might be needed. Learn how to turn video description on or off for Xfinity X1. If neighbours are having the same problem it may be that the aerial itself is at fault, or there may be an interfering signal. This is because your radio will struggle decoding two radio stations on the same frequency. Have a look at our, The BBC cannot recommend individual Installers. Interference to MW or LW reception in a car can sometimes happen when the engine is running. Firstly, poor reception might be down to poor coverage, so it is best to check you are in a DAB coverage area. A green build-up is a sign that water has at some point got into your installation. As a result this can block or interfere with television signals from local transmitters, or the links between transmitters. If Audio Description is enabled on your Samsung TV, you’ll see English AD selected. Indoor portables are especially susceptible. We have a basic installation guide you can read. 8. Audio description has been developed to improve access to television for people with a sensory impairment. Contact the Freeview Advice Line on 0808 100 0288, or for further details please see, This usually happens in warm fine weather, where atmospheric conditions cause television signals to travel much greater distances than they normally would. It is important to check that your installation is intact. Make sure you are tuned to the best frequency for your area, as you can often pick up more than one signal. 5. You need to have a suitable DAB aerial to receive DAB services. Select Accessibility. DAB aerials are different from FM or TV aerials, so you need a good quality DAB-specific aerial. If it is potentially interference, your landlord or management committee can contact the regulator, Ofcom, for help with solving the problem, using their contact web form. Telescopic aerials on portable radios should be fully extended to receive a good signal. Return to the Netflix app and begin playing a movie or TV show. This is causing the buzzing, clicking or pops sounds you can hear. ACEs are customers too, NOT employees. See our guide on, The effect that causes radio signals to travel further than normal is known as tropospheric ducting. Have a look at our Transmitter Checker to see what BBC services you can receive where you are. Audio Description features in a range of programs across ABC TV. Delete the presets and re-tune to the services in your area. All of the stations in one multiplex should be behaving the same way. To listen to DAB in your car you will need to ensure your aerial is able to receive a DAB signal. Select the Dialog button () in the upper right corner. Press Pause. Advice for improving medium wave reception can be found on this BBC Reception help guide. Attenuators are always a compromise and should only be used if absolutely necessary. DAB uses multiplexes to group services together. Make sure any cables between your radio equipment and aerial are connected securely. Radio and Television Investigation Service (RTIS), help guide on the different types of amplifiers available, Radio and Television Investigation Service (RTIS), Leeds, Wakefield, Huddersfield and Bradford. A faulty motor can cause electrical interference. Video Description Overview. If you are still having problems see our sister site RTIS for further information. Step 4: . The regulator, Ofcom, deals with Pirate Radio and you can report it. The selector is usually labeled SAP, MTS, Audio 2, or Audio B on your TV panel, remote-control device, or on-screen menu. This can commonly be caused by high pressure when, during fine weather, radio signals can travel much further than normal. It will also show you any transmitter faults. Therefore it is important to minimise the loss by using good quality cable and connectors. Change as appropriate, and press the Green button on the remote to save Listeners to 774kHz medium wave will need to re-tune to continue hearing the full BBC Radio Leeds schedule: To find the best FM frequency for your area, try our problem assistant. Poor DAB reception can also be caused by equipment used in the vehicle. If you are still having problems, it is possible an unwanted signal is the cause. The simplest test is to turn off your engine and see whether it goes away. This may mean an electrical item in your home or nearby, is interfering with the reception of your FM radio and is causing the buzzing, clicking or pops you can hear. AM reception can vary a great deal from day to night because of differences in the atmosphere. For example, if water were to get into a masthead type, they can start to boost the result of the fault. Un-selecting the SAP channel should eliminate the DVS option. Ensure there is nothing in front of the aerial that could block the signal, such as trees. This normally means that the signal you are receiving is not strong enough. Use our Transmitter Checker to find the best frequencies for your location. However, in both cases the signal will be weakened as it has to pass through various obstructions such as walls, roof tiles, foil backed insulation etc. Learn how to turn on audio descriptions on your Apple TV. PS: Just for your reference, your TV model does not have a 'B' at the end of it This is why you can often hear radio stations from outside the UK at night. I can hear voices over the top of the dialogue on the TV? If all other stations are working ok and you have just lost one station. is a recognised trade body which will be able to put you in touch with one of their members in your area. Arrow right 2 times and listen for Audio and Languages. To turn Audio Description on, press the AD button on your remote control, or press the main menu button then go to Settings > Accessibility & Language > Audio Description. Arrow up 2 more times and listen for Option menu. The government set a target of switching off FM radio services after a set of criteria on digital radio listening had been met. The regulator, Ofcom, deals with Pirate Radio and you can report it using the Pirate Radio form on the Ofcom website. If you have an external or loft aerial check they are functioning correctly. The same is true for Radio 4 LW on DAB. 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