Overall great sound and quality and also goes well with my 65 inch TV but a little pricey but thats Sony products for you. I don't know why that happens either. Have had this a month now and am really pleased with it. Try to fix but it does not work. Love this system........Sony never disappoints. Please email us at socialsupport@am.sony.com with the following details: Name: Sony.com Username: Model Number: Issue: Telephone Number:Regards,Carl, HTZ9F 11/11/2020 by oscara (USA) Verified Purchaser Verified. The 3.1 is amazing and the control over the center channel is refreshing. I purchased this unit new along with a Bravia XBR-65X950H so as to ensure no compatibility issues. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Its very random, sometimes only once and sometimes alot. Sounds amazing when it works. 4.0 based on 188 customer reviews. Anyone knows how to fix this issue, other than a factory reset? Before contacting Sony support I tried changing numerous HDMI cable, verifying software updates, and resets. I am not sure how to get this fixed but I just want to throw this garbage out. If you have a perfect distance btw your main and rear speakers, you will feel the difference. Features and specifications are subject to change without notice. I am extremely impressed with my new Sony HTZ9F soundbar and subwoofer. After software upgrade seems this issue was fixed. 3. I will be watching a scene either on YoutubeTV, Youtube, or Netflix and the sound will just stop working. Erin, HTZ9F 30/09/2020 by malcala63 (USA) Verified Purchaser Verified. The sound is amazing from the sound bar. Accompanies Sony tv. We may even get the back speakers for it later. I will watch TV, the sound is good, but then the subwoofer kicks in at a random time and I hear the difference. We appreciate you and thanks again for shopping Sony! The sound is clear and absolutely wonderful and the vertical sound feature is a truly amazing accomplishment by Sony. Go to RF Channel and switch it to OFF. However, if you disable HDMI control on your TV and soundbar, you can use the soundbar’s remote to operate the soundbar. Go and have a listen, you won't be disappointed. Write a Review. After you have made the connection, you can then do a Secure Link to the subwoofer in the same sub menu. Hi Southern Gal, we're glad you like our product. love the sound quality. We need more details to isolate and fix the issue. To manually fix this everytime, I figured out that I have to go into settings, switch the sound on the Speaker setting from Audio System to TV Speakers, and then back to Audio System and then the sound will come back on. As in 5-10 times every 10 seconds. Don't waste your money, buy something nicer. I will watch TV, the sound is good, but then the subwoofer kicks in at a random time and I hear the difference. In addition to that, the subwoofer does not always kick in. To temporarily fix the issue, you have to toggle RF on or off in the Soundbar menu. It has trouble connecting off of any thing we use to watch Tv. Even news programs sound so much better. I've followed all the troubleshooting tips, entertained all of Sony Support's idiotic recommendations and still I have something that is nothing but garbage. You know that you've bought quality which will last years. You cannot make any adjustments to the tone at all. This is the latest one we bought just about a year ago. I Won’t buy a Sony product again. Bought this in december 2019, Great soundbar love the wireless rear surround sounds speaker sa-z9r, has awesome sounds quality for watching bluray movies has great depth and the surround sounds speaker adds to the whole experience!!! We have tried troubleshooting every option and still nothing is working! We have still had trouble with the sound being put out to the system. If you haven't yet, purchasing the SAZ9R wireless rear speakers will really enhance your surround sound experience! We're sorry you're having an audio issue. Really impressed with the sound. Save you money and spend the extra on a hard wired system. Hi EAchicago,Thank you for purchasing the HT-Z9F 3.1ch Dolby Atmos / DTS:X Soundbar.We're sorry to hear about the sound issue of the unit. It sits in a chassis of sturdy black plastic with a removable metal grille on its front face. Thank you for sharing your wonderful experience using your HT-Z9F and thanks for choosing Sony! Looking on the forums, it appears that I am not alone with this issue. by Tom Morgan. Here is our review of Sony HT-Z9F. Using the Voice option makes it worse. Also Firmware of both TV and SB are up to date. To get the full experience on Sony.co.uk, please change your settings to allow JavaScript. Reviews; Product Details. It is connected via the ARC HDMI sockets on both devices and TV speaker are set to OFF (Audio system speakers enabled)
Sony X950G 4K HDR LED TV with Sony HTZ9F Soundbar Review. I've had this soundbar along with the wireless speakers that work with this soundbar and I absolutely love this system. Enjoying the sound quality and smart looks. Jay, HT-ZF9 02/09/2020 (United Kingdom) Verified Purchaser Verified. Sony Z9F soundbar hands-on review. Turn the RF Channel to On again.- Your soundbar automatically selects the best channel for transmission when RF Channel is set to On, which makes it stronger against wireless interference.- If the issue still occurs, set the RF Channel to Off.In any case that you need our assistance, please follow the instructions below on how to contact us.May we contact you to help? Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.Full Name:Sony.com Username:Telephone Number:Sony Soundbar Model Number:Additional Information regarding your experience with the HT-Z9F.We are sorry for the inconvenience and hope to speak to you to resolve this matter. goes out often through the day changed cable, updates act. Quite an annoyance for such an expensive set-up. As in 5-10 times every 10 seconds. Select RF Channel.7. The sub and rear speakers cut out and disconnect CONSTANTLY! Both products are truly superb. I bought this to make it easier. But, I didn’t want to loose the rest of the great sounds too. The soundbar should connect in about 1 minute. Rear speakers and subwoofer constantly disconnect. Needs a way to program preferred HDMI input/ output so you don't need to change it every time you power on. Thank you for choosing SONY. It’s really good, but a adding back speakers make it sound so much better! We bought this soundbar and subwoofer recently and are so pleased with the quality of the sound. The soundbar cuts out. For the price and brand, this should not happen. Please ensure your TV and soundbar are up to date with the latest firmware. Hi, Cjnords,We are sorry you are having an issue with your soundbar. Sound will lost two or three times during a movie. I bought into the whole system with both the soundbar/subwoofer and the rear speakers. With max 7.1.2 surround sound and our Vertical Surround Engine technology, you can enjoy the latest 3D audio formats like Dolby Atmos and DTS:X – with virtual surround sound that seems to come from all around you. Love this system........Sony never disappoints. Good. If you do a factory reset they'll work fine for a few hours then stop again. The only issue I have is that the sound bar mutes on its own. Make sure you followed the guidelines as shown in the TV, for first time setup. Btw- sounds great in the store which is how they got me. Further fine tuning for the individual speakers is also relatively straight forward! Once that is done, you may also perform the Secure Link operation which is shown on page 33. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Amazing sound. Along with two HDMI inputs where the main reasons I bought this model. The Input will not change if you turn on your TV, but you will need to manually power on and off the soundbar with its remote. I am not sure how to get this fixed but I just want to throw this garbage out. Purchased a few months ago as an upgrade over an older Samsung 2.1 set-up. It has eARC support to allow you to enjoy Dolby Atmos from your compatible streaming providers, bringing a cinematic experience to your home.Thank you so much for choosing Sony!- Romeo, HT-ZF9 17/09/2020 by Khy786 (United Kingdom) Verified Purchaser Verified. Overall it sounds and looks great although I seem to have a slight sync problem with my Sky Q programmes which I cannot rectify. I have HDMI cable from sound bar (ARC) to TV (ARC) and the other HDMI input into back of HDMI 1 port with back of TV. You’ll need to refer to the manual of your TV, and for the soundbar, it’s on page 64 of this link https://www.sony.com/electronics/support/res/manuals/4727/d3668cdaf4f83107b52ee9bdb84fa5a0/47275331M.pdf. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: ~Earl, Bought it last year and still sounds like new wohoo, Hi Thanos123!That's great! If it included the rear speakers then I'd give it 4 stars, otherwise I'm not impressed. I bought this at the same as a Sony TV and the total package is excellent quality and we are very pleased with the purchase. Great experience all around....literally. Maybe interference, but I've moved the subwoofer around and it hasn't helped. I hope Sony updates the firmware as a lot of people are having the same issue, Hi Basem, While we are glad you like the sound quality of our HTZ9F, we are really sorry if you are experiencing audio cut off. I will have to turn the system off. Best Buy. This system can get very loud and has all the bass I would ever need for my home theater. If the connection process takes less than 15 seconds, repeat the operation a second time. The speaker justifies the price but when it comes to the true Dolby Atmos surround effect the 7.1.2 channel output from a 3.1 or 5.1 channel setup seems to be a gimmick. 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