For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. Enter the world of Hue with a Philips Hue Starter Kit, which includes three Hue bulbs and a bridge. July 2020 . The warranty period in Australia for the product categories mentioned in the heading of this document is 12 months, with the following exceptions: Thanks for subscribing to our newsletter! Buy Philips Hue White E27 Starter Kit from Kogan.com. Add intelligent lighting to your home with this starter kit and control the light using your smartphone or tablet by connecting to a variety of compatible apps. If you require service for products without production date or serial number on the product a valid proof-of-purchase is required. This warranty is only valid and enforceable in Australia and New Zealand. Alterations in design and technical specifications reserved. Warranty: 2 years on product from date of invoice. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. Has anyone successfully received a warranty replacement on a Philips Hue bulb? We are entitled, at our option, to replace the defect product covered by warranty with a product that has minor deviations in design and/or specifications which do not affect the functionality of the product in the event that a same product is unavailable. For professional, Returns, Replace, Refunds and Cancellations. in the intended environment). Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. **Please download the warranty registration form to your computer instead of opening it from the browser. … You will be asked for details of the Goods, a description of the defect and your personal details. The lifetime mentioned on the packaging is an … 6. Connect. Warranty policy; Connect. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. Hue app . 2. Philips LongerLife lamps automatically come with a 4 year warranty. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied with your product. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. The more you can see, the better you perform, the faster you react and the safer you are. Conventional lamps & tubes. All rights reserved. New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Australia: Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. Contact us; About Signify; For professionals. Please try again later. Philips Hue lights control for anyone in the home. I have two BR30 downlights, which have gone into a partial failure state. The new outdoor range adds more flexibility to the Philip Hue system. Hue bulbs, Hue Light strips, Hue Go, Hue Bloom, and all other Hue luminaires can be paired with Echo Dot, Echo, and Echo Tap only … If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. Learn more. This is not a complete statement of your legal rights as a consumer. Unless statutory provisions of applicable law provide otherwise, our obligations under warranty will be limited, at our option, to either repair, provide a replacement product for the defective product or to offer an appropriate refund for the purchase price for the defective product. The lifetime mentioned on the packaging is an average only (in accordance with standards L70B50 and IEC60969 norms) and is based on an average … Close. 5. If available, you can find the addresses of the service centers on this website. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This product is specifically designed and developed for domestic use in normal conditions and operation only. Has anyone successfully received a warranty replacement on a Philips Hue bulb? Your home and connected devices. Even when we do not have to repair or replace the Goods, we may decide to do so anyway. - The product serial number or production date code as specified on the product. Make Christmas bright . For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … It is best to provide a legible and unmodified receipt or sales invoice. Philips Audio and Headphones products Warranty against Defects. Meet the Philips Hue family Philips Hue offers a wide range of smart light bulbs, lamps, fixtures and … If you purchased this Philips product within Australia, please note that Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Back Smart speakers. Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. ©2018-2021 Signify Holding. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. (De)mounting and/or (de)installation, and labor costs are excluded from warranty, as well as broken materials, batteries and replaceable bulbs. It combines brilliant and energy-efficient LED light with intuitive technology. Professional products. 2 x E27 bulbs – Edison screw fitting Wireless bridge Comfort and security dimmable warm white light 806 lumens (about 60W equivalent) Longer lifetime – up to 25,000 hours The Philips Hue range … You means the purchaser or the original end-user of the Goods;. Suggestions. - For normal wear and tear defects, or by their nature consumable parts (e.g. - If the product does not function properly because it was not originally designed, manufactured or approved for use in the country where you use the product, which might occur when you imported the product. The contact details can be found on: www.philips.com/lighting. *It is your own responsibility to ensure that the use of the LED retrofit lights complies with applicable local legal requirements. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. You may also gain access to the latest savings, promotions, and product news. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. Supplier means the authorised distributor or retailer of the Goods that sold you … 7. Hue personal … This product is specifically designed and developed for domestic use in normal conditions and operation only. 3. More from us. 4. There are currently no items in your shopping cart. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. (, Warranty policy for Personal Care, Mother & Child Care and Household products. - If the unit has been damaged, including but not limited to damage by animals, lightning, abnormal voltage, fire, natural disaster, transportation or water (unless the user manual expressly states that the product may be rinsed). Whether it’s for your living room, your kitchen, your bathroom or your garden, Philips Hue has the perfect light. Why Buy Philips Hue LED Lights and Globes? In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. To obtain service within the warranty period please contact the consumer contact center via one of the contact methods indicated on this web site. Your privacy; Features. If you encounter any difficulties while using your product, we recommend that you first consult the user manual or the information in the support section of this website, where (depending on the product type) you may find a downloadable user manual, frequently asked questions, instruction videos or a support forum. Philips LongerLife Xenon lamps allows you to drive with confidence thanks to a warranty that lasts up to 7 years. This is not a complete statement of your legal rights as a consumer. Home Luminaires Warranty Policy. 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